




Usually ready in 1 hour
📍 Here’s our address: 8 Cantora Avenue, Northpark, Auckland 2013
🕙 Pickup hours: 10am – 6pm
If you’re on the way, please send us a quick message or give us a call so we can prepare your order for a smooth handover. Thank you!
We’ll have your order dispatched within 24 hours
We deliver nationwide across New Zealand within 1–3 business days, with rural addresses taking an additional 2–3 days.
Shipping is FREE on orders over $70 (excluding rural areas). Standard delivery starts from $7, while rural delivery starts from $10 depending on the location.
Once dispatched, you’ll receive a tracking link to follow your order. Please note that courier delays may occasionally occur.
Your gentle yet powerful first cleanse—now in a luxurious and spa-like balm.
The Dr. Althea Pure Grinding Cleansing Balm is a soft, sorbet-like balm that transforms into a silky oil upon contact with skin, effortlessly melting away makeup, sunscreen, dirt, and excess oil. Formulated with skin-soothing botanicals and nourishing plant oils, this balm deeply cleanses without stripping your skin’s natural moisture.
Its name, “Pure Grinding,” comes from the fine grinding process used to refine the balm’s texture—ensuring it glides on like butter and rinses off clean with zero residue. Ideal for sensitive and dry skin, this balm keeps your complexion feeling refreshed, balanced, and hydrated after every cleanse.
Effortlessly dissolves makeup, sunscreen & impurities
Gentle balm-to-oil texture rinses clean—no film or tightness
Botanical oils (like macadamia & sunflower) nourish while cleansing
Soothes and hydrates even sensitive or compromised skin
Ideal for daily use and double cleansing routines
Free from parabens, mineral oil, and artificial fragrance
✔️ Removing waterproof makeup & SPF
✔️ Sensitive, dry, or dehydrated skin
✔️ First step of your double cleanse
✔️ A non-stripping, soft-skin finish
Scoop a small amount and massage onto dry skin in circular motions. Add a bit of water to emulsify, then rinse thoroughly. Follow with a water-based cleanser for a complete double cleanse.
At JINAE, we want your order to reach you as quickly and safely as possible!
We aim to get your order to you within 1–3 business days, depending on your location.
Rural addresses may take an extra 2–3 working days.
Evening Express is available in selected areas and we’ll do our best to get it to you the same day (not guaranteed).
Please note: While we do everything we can, we can’t control courier delays.
Please use a physical address (like your home or workplace) where someone can receive your parcel between 9am–5pm weekdays. This helps avoid missed deliveries.
We process orders as quickly as possible during business hours. Once your order is shipped, you’ll receive an email with your tracking link so you can follow your parcel’s journey.
We’ve partnered with most major NZ couriers to deliver your orders nationwide. If you have any delivery issues after dispatch, the courier will be your best point of contact.
We currently only ship within New Zealand.
Our shipping rates are simple and based on your order total:
Standard Shipping
Under $70: from $7.00
Over $70: FREE (some Evening Express Fees apply)
Rural Delivery: from $14.00 (varies by location)
Evening Express: from $9.00 (varies by location)
If you have any enquiries please contact us via shipping@jinae.co.nz.
